Returns & Exchanges

Due to the perishable and regulated nature of spirits and gourmet food items, CaskCartel.com generally does not accept returns on opened or consumed products. We are committed to ensuring your satisfaction and will address any issues regarding damaged or incorrect shipments promptly.

Return Process

• 1.
  Report Damages

  If your order arrives damaged or leaking, you must notify our customer support team within 48 hours of delivery with clear photographic evidence of the packaging and product.

• 2.
  Verification Process

  Our team will review your claim and the provided images to verify the eligibility for a replacement or store credit based on our quality assurance standards.

• 3.
  Return Authorization

  If a return is authorized, we will provide a Return Merchandise Authorization (RMA) number and specific shipping instructions to return the unopened product to our warehouse.

• 4.
  Resolution

  Once the returned item is received and inspected, we will issue a refund to your original payment method or ship a replacement bottle at no additional cost to you.